Frequently Asked Questions. If your question isn't here, please contact us so we can help.
Sally Hansen Beauty Tools are guaranteed* to be superior in performance, long-lasting and reliable. We will repair or replace products defective in material or workmanship at no charge. Mail tool insured and postage paid in a padded mailer with name, address and description of defect to: Coty US LLC, 410 American Road, Morris Plains, NJ 07950, Attn: Sally Hansen Consumer Affairs. Allow 4-6 weeks. *Valid in the US and Canada.
At Coty, we do not test our products on animals and are committed to ending animal testing across our industry.
All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines that are applicable in each country in which they are sold.
Coty’s human safety experts review our ingredients, as well as the finished products, by applying the best science, based on the use of recognized alternatives to animal testing, existing safety data and, increasingly, the sharing of such data with other parties and industries.
Some governments or agencies stipulate the testing of finished products on animals in accordance with local legal and regulatory requirements. An example is China, where we continue to be involved in the dialogue with the Chinese authorities, including through our active membership of industry groups, to find alternatives to their use of animal testing.
Sally Hansen does not currently offer free samples of Sally Hansen products. We produce a limited number of coupons. The coupons we do offer often appear in local newspapers and store circulars. You can also find our coupons and contests on our Facebook page. Like us on Facebook to make sure you are always in the know!
We review our lines seasonally, taking into consideration fashion trends and consumer tastes. As we introduce new shades and products, we discontinue less popular ones. Visit the Discontinued Products section to get a replacement recommendation for an old favorite that has been discontinued. Sorry, but we do not sell discontinued shades to retailers, or to consumers.
We produce a limited number of coupons. The coupons we do offer often appear in local newspapers and store circulars. You can also find our coupons and contests on our Facebook page. Like us on Facebook to make sure you are always in the know!
Sally Hansen/Coty Inc. does not accept unsolicited package or product ideas.
Sally Hansen offers a wide range of great products and retailer shelf space is limited, so stores usually choose those that sell the best for them. Give your local store a call to see if they carry your favorites, and visit our store locator to find the closest retailer to you.
Before we place a product on the market, we assess it thoroughly to ensure it is safe for human use and for the environment and that it is compliant with all applicable laws, rules and regulations. Our safety assessment of cosmetic ingredients is based on the use of recognized alternatives to animal testing, the use of existing safety and increasingly the sharing of such data from and with other industries.
Post-consumer collection of packaging components is not available in all areas where our products are sold. We encourage consumers to check with local authorities for this information. Individual plastic caps may be sorted into the plastic category and glass bottles into the glass category. For your safety, we urge you not to disassemble pump/reducer caps from bottles as this may pose a safety hazard. Folding cartons may be sorted into the paper category, although laminated cardboard is less frequently recycled.
Expiration dates are clearly printed on a product package, when applicable, as required by law. An expiration date confirms the presence of an active ingredient and provides the date after which the product will not perform as indicated.
A benefit to our nail polishes is that they are free of these added ingredients!